About

Who I am

My path started on retail floors and in district operations at Verizon, where I learned how real people talk about complex products—and what gets lost when the message doesn't meet them there. At Zoom, I led onboarding content, shaped product language used by millions, and built frameworks that helped product, design, and engineering teams ship with more confidence.

At Skylight, I work in civic tech, helping teams build technology that improves public health services. It's the same craft, just in a space where clarity and trust matter even more.

My happy place

My sweet spot is where strategy, language, and design overlap—especially when the problem is messy, high-stakes, or stretched across teams and platforms. Whether it's interface copy, stakeholder communications, or internal documentation, the goal is usually the same:

Reduce friction, clarify intent, and make complex systems easier to use and easier to trust.

How my brain works

I think in systems, but write for people. I like frameworks that scale without sounding corporate, and stay close to product and design partners so content decisions hold up after the workshop ends.

Put me in coach

Bring me in when the language is inconsistent, content is slowing a launch down, or a team needs help making a complex product feel usable to the people who depend on it.